IT Service Management

As a business, it's imperative to have your site up and running when your customers need it most. Any downtime or incidents could lead to reduced revenue, fewer customers and poor user experience. Spindrift can you help you put in place tailor-made processes that will either ensure this doesn't happen, or reduce the impact when an incident does occur. Even when you have processes in place, carried out by either your own IT department or an external service provider, it's still worth checking if these can be extended in any way. With Spindrift's unrivaled skills in ATG, we can specifically help you improve the services running on an ATG platform.

The following processes are key to ensuring service continuity:

  • Configuration Management
  • Incident Management
  • Release Management

Configuration Management

Solid configuration management ensures that your software solution consistently performs according to your requirements, design and operation information. This allows you to maintain the integrity of the software and its traceability throughout the software development lifecycle. Software change is not only inevitable, but a vital part of keeping a solution up to date with the rest of the industry. The key is to manage and control those changes effectively, and configuration management allows you to do just that.

Incident Management

Any incident which causes an interruption or a reduction of the quality of your services needs to be dealt with as swiftly as possible. Incident management is the process for restoring operations as quickly as possible without impact on business operations. During the process, incidents are detected, assessed, tracked, communicated, resolved and reported on.

Release Management

Release management is all about ensuring continuous successful rollout of new or updated software and hardware. Every possible release to a 'live' service platform is potentially a risky one, but you can drastically reduce the risk with the proper processes and checkpoints in place. Spindrift has gained a great deal of experience in these matters and has defined its own tools and methodologies to maximise management efficiency. We take a holistic view which includes communication, documentation and alignment of activities to ensure that changes are executed in a timely manner and without incidents.

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